Shipping Policy

- Please make sure the billing address and Shipping Address match.

CONFIRMATION EMAIL WILL BE SENT WITHIN 24-48 HOURS AFTER ORDER.

Processing

- Most orders processing time is 3-10 business days

- Tracking numbers will be sent out in via email 24-48 hours after being dropped off at the postal office.

- Shipments go through USPS, Once you received a tracking number you should expect to see your package within 1-3 business days.

- please note that we do not work for the postal office so we cannot control what happens when an order is shipped for example: ( A day late, Closed for Holidays, etc..)

Lovely Luxe Hair Company is not responsible for a missing package if you put the wrong address.

PROCESSING TIME & SHIPPING TIMES ARE DIFFERNT.

RETURN & EXCHANGE

- ALL SALES ARE FINAL. In some cases you can do an exchange or return if the hair you received was not tampered with but that is up to seller 

IF YOU NEED TO CANCEL AN ORDER OR CHANGE ADDRESS PLEASE EMAIL US 

Lovelyluxehairco@gmail.com

REFUNDS ( IF APPLICABLE)

-Once your return is received and insected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your return.

ONCE HAIR IS RECEIVED IF YOU DAMAGED (OVERBLEACH, CUT, TAMPERED ETC..) YOU WILL NOT BE REFUNDED!

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card , or original method of payment, within a certain amount of days

Exchanges (If applicable)

we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Lovelyluxehairco@gmail.com

Feel free to contact us at Lovelyluxehairco@gmail.com if you have any questions or concerns, we are here to help!